ANED
CRM
Humanitarian Track
ANED Suite
ANED CRM Humanitarian Track manages every relationship an NGO or humanitarian organization maintains — institutional donors, implementing partners, government counterparts, and the beneficiaries they serve. All linked to ERP fund accounting and field operations.
Built for low-connectivity field environments with offline-capable data collection via Bomba forms, and pre-configured for MEAL (Monitoring, Evaluation, Accountability and Learning) reporting frameworks.
Track relationships with institutional donors (USAID, EU, DFID, UN agencies), partner NGOs, and government counterparts. Donor communication history, partnership agreements, funding cycle calendar, and reporting obligations all in one workspace linked directly to ERP grant management and fund accounting.
Digital beneficiary registration with deduplication, targeting criteria, and household profiling. Offline-capable via Bomba forms for field data collection. GPS-tagged records, photo verification, and biometric identity verification. Integrated with ERP beneficiary management and ANED AI for automated deduplication across programs.
Assign case workers, track case progress through protection, health, livelihoods, and shelter workflows. Service delivery checklists, referral tracking, and escalation flags. Built for SPHERE standards with configurable programme indicators and outcome tracking per beneficiary.
Monitor grant opportunities from prospect to awarded. Track reporting deadlines, co-financing requirements, and spending targets per grant. Linked to ERP for real-time budget utilization and burn-rate alerts across the funding portfolio.
Indicator tracking against results frameworks, activity monitoring, and MEAL data aggregation. Generate donor progress reports, mid-term reviews, and end-of-project reports directly from CRM and ERP operational data. Supports IATI reporting and custom donor report templates.
Manage communications with donors, clusters, government liaisons, and community structures. Communication logs, meeting records, and document sharing via ANED 360 — with multilingual support for community-level engagement in 40+ African languages.
NGO pricing designed for real-world programme budgets — from a single-programme local NGO to a multi-country INGO managing dozens of donor relationships simultaneously.
Starter
Up to 5 users · Cloud hosted
Basic SLA plan available
Donor and partner tracking, beneficiary registration, and MEAL reporting for small local NGOs running one or two programmes with a single institutional donor.
Setup covers system configuration, initial data migration, and 2 days of user training.
Field Programme
Up to 30 users · Cloud hosted
Standard SLA plan available
Full beneficiary management, case management, grant pipeline, multi-donor reporting, and community feedback — for national NGOs running multi-sector programmes across several counties or regions.
Setup covers field data migration, Bomba form configuration, MEAL framework setup, and 5 days of on-site training.
Multi-Programme
Unlimited users · Cloud or private
Premium SLA plan available
All modules across multiple programmes, sectors, and geographic areas. IATI publishing, MEAL automation, ANED AI deduplication, and a dedicated success manager. Ideal for INGO country offices.
Setup covers full system implementation, legacy data migration, API integration with donor portals, and 10 days of tailored training.
Cluster / Donor Platform
UN agencies, cluster leads & major donors
Premium SLA plan available
Bespoke deployments for cluster coordination bodies, UN agencies, bilateral donors, and multi-country humanitarian operations. Custom reporting schemas, inter-agency data sharing, and air-gapped deployment options.
Includes dedicated infrastructure, custom SLAs, co-development of agency-specific modules, and embedded technical support.
Basic SLA
Included with Starter
Standard SLA
Included with Field Programme
Premium SLA
Included with Multi-Programme & Cluster
Setup fees are one-time. Annual license fees renew automatically and can be adjusted at year-end based on user count. SLA plans are billed annually and can be upgraded at any time. Prices shown in USD; KES, UGX, ETB, and NGN billing available. NGO and humanitarian discounts available on request. Talk to our team for a tailored quote.
Track relationships with institutional donors (USAID, EU, ECHO, GFFO), partner NGOs, and government counterparts. Funding history, communication logs, partnership agreement tracking, and funding cycle calendar.
Monitor grants from prospect to awarded. Track reporting deadlines, co-financing requirements, burn-rate against budget, and spending targets per grant. Linked to ERP for real-time budget utilization and burn-rate alerts.
Store and track MOUs, sub-grant agreements, and memoranda with government counterparts. Expiry alerts, renewal workflows, obligation tracking, and document version control with role-based access.
Visual timeline of all grant cycles, reporting deadlines, proposal submission windows, and donor review dates across the full funding portfolio. Integrated with ANED 360 calendar and automated reminder alerts.
Offline-capable digital registration via Bomba forms. Deduplication, household profiling, GPS-tagged records, photo verification, and biometric identity integration. Syncs to the central database when connectivity is restored.
AI-powered cross-programme deduplication to prevent double-registration. Phonetic name matching, biometric cross-check, national ID verification, and household linkage across all active programmes.
Track household composition, vulnerability indicators, displacement status, and needs assessment scores. Linked to targeting criteria and eligibility rules per programme, with automatic profile updates on re-assessment.
Configurable vulnerability index calculations based on programme-specific criteria. Automated targeting scores, prioritization queues for service allocation, and re-scoring triggers on case status change.
Assign case workers, track case progress through protection, health, livelihoods, and shelter workflows. Configurable workflow stages per programme type, deadline tracking, and supervisor review queues.
Sensitive case management for GBV, child protection, and legal aid. Role-based access controls, confidentiality flags, incident logging, and full audit trail per SPHERE standards and CHS data protection requirements.
Log distribution events, cash transfers, service provision, and training attendance per beneficiary. Linked to ERP distribution management for stockout alerts and real-time assistance ledgers.
Track internal and external referrals between programmes, sectors, and partner organizations. Referral outcome tracking, closure documentation, and automated follow-up reminders for open referrals.
Set up logical frameworks, output/outcome indicators, targets, and baselines. Link activities to indicators and track progress automatically from service delivery and case management data.
Log programme activities, attendance, and outputs. Field-verifiable with GPS data, photos, and signature capture from the Bomba mobile app. Supports real-time activity progress dashboards in Palo Analytics.
Auto-generate narrative and data sections for donor progress reports, mid-term reviews, and end-of-project reports directly from CRM and ERP operational data. Custom templates per donor format.
Publish IATI-compliant activity data automatically from programme records. Supports IATI 2.03 and custom donor schemas (USAID FFATA, EC PADOR, ECHO SIS). One-click publishing to IATI Registry.
Track participation and commitments made in cluster and working group meetings. Minutes linked to action tracking and follow-up workflows per sector, with accountability timelines for open action points.
Multi-channel community feedback and complaints management via SMS, hotline, and web forms. Response tracking and closure rates meeting AAP (Accountability to Affected Populations) standards.
Send bulk SMS, voice, and WhatsApp messages to beneficiaries and field staff in 40+ African languages via ANED Notify. Delivery confirmation, opt-out management, and scheduled sends.
Central library for grant agreements, MOUs, assessment reports, and consent forms. Version control, access permissions per programme and role, and direct attachment to beneficiary and case records.
Disburse cash and voucher assistance directly to beneficiaries via mobile money, bank transfer, or smart card. Linked to ERP distribution records for real-time reconciliation and donor expenditure reporting.
Full offline case management, service delivery recording, and beneficiary data collection via the Bomba mobile app. Syncs automatically on connectivity restoration — built for last-mile field environments.
Automated beneficiary deduplication, AI-assisted donor report drafting, MEAL data anomaly detection, smart field data validation, and predictive need-scoring for programme targeting.
Programme-level data segregation, MFA, role-based access, encryption for sensitive protection data, and full audit trail. Meets GDPR, CHS data protection requirements, and donor data governance standards.